Frequently Asked In-Home Care Questions

We strive day in and day out to serve as a helpful resource to those in need at A Special Touch In-Home Care. We’ve identified some of the most frequently asked home care provider questions – and answers – to guide you in the right direction.

These FAQs won’t cover everything, but don’t worry, we’ve got you covered. Contact us now and let us know how we can help.

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A: If your loved one is classified under any of the following categories, in-home care may be the right option:

My loved one has been diagnosed with cancer, Alzheimer’s Disease, Dementia, confusion, COPD, a respiratory condition, diabetes, stroke, heart failure, heart condition, or other medical condition.

My loved one has experienced a serious illness (i.e. flu, infection, pneumonia), joint replacement, surgery, falls, dizzy spells, loss of balance, trouble eating or swallowing, depression, or amputation in the last three months.

My loved one has been diagnosed with a terminal condition and was given a life expectancy of six months or less.

My loved one has trouble keeping track of their medications and often takes the wrong medications or dosages.

My loved one has difficulty bathing, dressing, cooking, using the toilet, shopping, driving, or other day-to-day tasks.

My loved one has difficulty leaving their home on their own.

A: Call us at 304-403-7700 . Let’s talk to see how we may best be of service. We will arrange a time to schedule a personal assessment by one of our Registered Nurses so we can get a complete picture of your exact needs.

We will work with you to ensure that everyone’s needs are met. We can arrange for services ranging from a few hours a week to around-the-clock care. No need is too great.

A: All of our caregivers are rigorously screened. We interview everyone in person and then conduct a thorough reference, criminal background check, and perform random drug screenings. Everyone that works with us, from home health aides to nurses, are bonded and insured.

Every one of our caregivers has training specific to providing excellent in-home care services and are CPR and First Aid certified. We match caregivers to you and your family based on the skills needed and personality traits necessary for a good relationship.

A: It’s not a problem. That’s why we employ a team approach. If one home health aide, nurse, or caregiver is sick, another is normally available.

A: There are several great reasons why A Special Touch In-Home Care should be your choice for quality home care. All of our caregivers are screened, trained, bonded and insured. Our caregivers also undergo annual training updates to stay current with best practices. We strive to make sure our certified home health aides, nurse aides, or companions are the best in the business.

Every family needs to be aware that almost every Homeowner’s insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.

The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of A Special Touch In-Home Care’s employees are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.

We also maintain a large staff of quality employees to ensure that the most compatible and reliable caregiver will be there to provide the best care for seniors in their own home, for you, your family member, or friend. We are here for you, 24 hours, seven days a week!

A: Medicare does not pay for this type of care. Many long-term care policies will reimburse for these kinds of services. We are happy to work with your insurance company to make that determination. We will also assist you by billing the insurance company directly.

A: No problem. We are very flexible and understand that situations can quickly change. Our only concern is your wellbeing and we respond accordingly.

A: A Special Touch In-Home Care offers several levels of care and costs are determined based on each client’s needs. Call our office today and we will assess your situation. We will then be more than happy to provide you a quote on the price of services.

A: A Special Touch In-Home Care is the perfect solution for anyone who needs supportive services in order to remain in their home. What makes A Special Touch In-Home Care unique is that, if a client’s needs evolve, we can be there every step of the way to meet those needs.

A Special Touch In-Home Care clients include those with diminished eyesight or hearing, arthritis, COPD, those recovering from severe medical problems such as cancer or heart disease, or those who are dealing with memory loss, Alzheimer’s and dementia. Many of our clients have a number of conditions which make the everyday activities of life difficult.